connect@noonasnoonchitours.com

Frequently Asked Questions

BOOKINGS

What's the difference between Single Occupancy and Double Occupancy?

Single Occupancy means that only one person will be staying in the room. The rate is based on one individual’s use of the room, and no additional guests are expected.

Double Occupancy means that two people will be sharing the room. Please note that our policy does not involve arranging or assigning roommates for individual travelers. Double Occupancy is for family or friends wanting to share a room, and each tour participant must purchase a tour package. 

 

I am a single traveler. Do I share a room with someone?

No. As a single traveler, you will have to book a single occupancy tour package. We do not arrange or assign roommates for individual travelers. 

How do I make a reservation for two people sharing one room?
You each book the double occupancy rate.  Rates are per person. Please make a single payment for both guests at checkout. 
If I am traveling with a friend can we share a room?
Yes. Once payments are made, please email nntours@noonasnoonchi.com with the following details: Your names, email addresses, tour dates, and your intention to share a room. Upon receiving your email, we will assign you and your friend to the same room.

PLANNING THE TRIP

Do I need a visa to enter Korea?
According to the U.S. Department of State – Bureau of Consular Affairs, from April 1, 2023, to December 31, 2024, US citizens are not required to have the Korean Electric Travel Authorization (K-ETA) for stays of 90 days or less, specifically for tourism or business purposes. However, for non-US citizens, it is advised to check with your respective countries’ embassy for specific requirements.
Do I need to purchase travel insurance?

Before you depart from your country, we highly recommend purchasing travel insurance and travel health insurance to provide coverage for unforeseen or emergency circumstances that may occur before or during this trip. Please ensure that the coverage includes protection for cancellation, personal injury, medical expenses, personal liability, loss of personal property, and COVID-19-related expenses.

Which airport should I arrive at?

We recommend that you fly into either Incheon International Airport or Gimpo International Airport, depending on the country you are departing from.

How can I search for flights?
You can use flight booking websites like Expedia and Kayak to search for flights to Korea. We can provide a recommendation for a travel agent based in the U.S. The travel agent for airfare is Christine Ok. For further assistance, please contact Christine at (201) 694-2277 or email her at travelgalleryofny@hotmail.com.
*Note: Christine’s service fee is $40 per booking.
Do you make hotel arrangements outside of the tour dates?

We do not arrange hotel reservations outside of the tour dates. However, we recommend using hotel booking websites such as Agoda, Expedia, and Kayak to search for accommodations before and after the tour. The tour starts in Hongdae and ends in Central Seoul.

How can I reach the starting point of my trip?

If you are arriving from Incheon International Airport or Gimpo International Airport, we recommend taking the AREX (Airport Railroad Express) to reach Hongik University Station. You can conveniently purchase the AREX tickets at the airports. We are checking in at the Mercure Ambassador Seoul Hongdae, a 9-minute walk from Hongik University Station.

 

Another convenient option is to catch a taxi.  Exit the Passengers Terminal and follow the signs towards the Taxi Stand.  At the stand, there are often workers who speak English who can help you with any questions.  Taxi’s accept credit card or cash.

When does the tour end?

The tour ends around 8 pm after the farewell dinner in Central Seoul. 

What is the best map App to use in Korea?

We recommend using the KakaoMap app, the No.1 Map in Korea, to navigate your destination. It supports English language options and provides transportation information. 

Where do I get SIM Card or WiFi pocket?

We recommend checking out the Klook App to search for a prepaid SIM card or 4G Pocket Wifi prior to departing from your country. You can conveniently pick it up at the airport upon your arrival. 

What is the currency in Korean won?
Please refer to XE to find out more about the currency exchange rate using their conversion calculator.
Where can I convert money?

Before arriving in Korea, you can exchange your foreign currency for South Korean Won at your major local banks. If you need to exchange money in South Korea, you can still exchange your foreign currency for South Korean Won at the airport upon arrival. There are Korean bank booths available at the airports.

Does Korea accept Mastercard/Visa?

Yes, Visa, Mastercard, American Express, and other major credit cards are accepted at hotels, department stores, and general shops.

Does Korea accept traveler's checks?

Most businesses in Korea prefer and accept payments made by credit card or cash. 

When does the tour end?

The tour ends around 8 – 8:30 pm in Myeongdong, central Seoul.

BEFORE THE TOUR

When should I arrive in Korea for the tour?

Please ensure that you arrive in Korea prior to your tour start date. Upon arrival, you will need to make your own arrangements to reach the Mercure Ambassador Seoul Hongdae. The check-in process will take place between 3 pm and 4 pm, and the tour will begin at 4 pm.

Where do I meet you to start the tour?

The starting point of the tour is at the Mercure Ambassador Seoul Hongdae. The check-in process will take place between 3 pm and 4 pm, and the tour will begin at 4 pm. 

How can I reach the starting point of my trip?

If you are arriving from Incheon International Airport or Gimpo International Airport, we recommend taking the AREX (Airport Railroad Express) to reach Hongik University Station. You can conveniently purchase the AREX tickets at the airports. We are checking in at the Mercure Ambassador Seoul Hongdae, a 9-minute walk from Hongik University Station.

AFTER THE TOUR

When does the tour officially end?

The tour ends on day 8 following our farewell dinner in central Seoul which is around 8 – 8:30 pm. We then head back to the hotel where we spent Day 7 night and everyone says their goodbyes and goes their separate ways.

When should I book my departing flight?

We recommend booking your departure flight for the day after the tour ends at the very earliest.

PAYMENTS

Do you offer installment payment plans?

We do not provide installment payment plans for our tour. However, we request that you make a full payment during the checkout process. 

TERMS AND CONDITIONS

What is your cancellation policy?
All tour reservations are fully refundable for up to 7 days. After 7 days and up to 30 days before the start of your tour, you may receive a 50% refund. Within 30 days of your tour, all payments are non-refundable. If a tour must be canceled for unforeseeable or exigent circumstances, we will refund and are only liable for your full purchase price. No refund is available for non-participation in any aspect of the tour. Note: All cancellations are subject to a processing fee. 
Where can I find the Terms and Conditions for the tour?

Please refer to this link to review the Terms and Conditions.

OTHERS

Is Noona going to be on the tour?

Yes! Jeanie will lead live wellness sessions on all tours.

I have special dietary restrictions, what should I do?
Please email connect@noonasnoonchitours.com or submit your dietary preferences via this page regarding your dietary restrictions. We will do our best to accommodate all dietary requirements, but please note that we cannot guarantee all requests can be fully accommodated.
Is there a specific age limit for the tour?

Our tour policy requires participants must be 19 years old or older. We will be offering a cultural experience involving Korean alcohol. It is important to note that the legal drinking age in Korea is 19 years old and older.

I could not register for the tour because the tour was already sold out. What should I do?

If the tour is sold out, we recommend joining our waitlist. You can sign up for the waitlist by visiting our waitlist page at https://noonasnoonchitours.com/waitlist/.

What is the best way to contact the tour team?

Currently, we can only assist and support through email communications. Please email the tour team at nntours@noonasnoonchi.com.